Account Validation

HostMonster provides 24/7 support. While we are always happy to assist our customers, we take security very seriously. As such, you will need to validate any account that you would like help with prior to any account access or troubleshooting. This article will outline the validation options available and explain how to find each.

• Password
• Token
• PIN

Password Validation

The Main, Billing, and Hosting password may be used for validation. This article will go over how to reset the password for your various systems and services if you forget.

• Password Reset

Token Validation

Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.

• Validation Token

PIN Validation

The PIN is an optional form of validation equal in authority to the main password with few exceptions.

• Support PIN

Knowledgebase Article 132,900 views bookmark

share

Share or save this via:

• E-mail
• Twitter
• Google Bookmarks
• Facebook
• MySpace
• Digg
• Reddit
• Bookmark
• Delicious
• LinkedIn
• StumbleUpon

tags: account security support validate validation

Recommended Help Content

Validation Token

Validation tokens are an easy way to validate you're an authorized user.

Knowledgebase Article 166,224 views tags: account password security

Support PIN

The Support PIN can be used to validate legacy customer accounts.

Knowledgebase Article 101,293 views tags: account pin support validation

How to Contact Support

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Knowledgebase Article 181,906 views tags: Contact chat customer phone service support tech technical token troubleshoot user username verification

Related Help Content

SiteLock Support

This article will explain how and when to contact SiteLock for support.

Knowledgebase Article 143,075 views tags: security sitelock support

Two-Factor Authentication

Two-factor authentication is ideal for anyone looking to increase their account security.

Knowledgebase Article 212,461 views tags: account password security

How to Request Account and/or Domain Ownership

If you are unable to validate your account, have lost your password and are unable to receive a password reset or validation token due to the email address on file being inaccessible, If you are attempting to make updates to the domains, contact information and do not have access to the listed regis

Knowledgebase Article 40,774 views tags:

Basic Site Security Checklist

What can I do to increase my Site Security while hosting with HostMonster?

Knowledgebase Article 420,352 views tags: antivirus basic hacked keyloggers malware php security site

VPS and Dedicated Hosting: ConfigServer Security and Firewall

CSF is a firewall for VPS and Dedicated servers. CSF is not installed as part of our default images on VPS or Dedicated servers. This article describes how to install it yourself or request support do so.

Knowledgebase Article 88,542 views tags: configserver csf dedicated firewall security vps

SiteLock - Security for Small Business

This article will explain the benefits of SiteLock for small businesses.

Knowledgebase Article 136,387 views tags: security sitelock

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.

Knowledgebase Article 79,618 views tags: author seller support themes wordpress

Glance: Sharing your Screen with Support

Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.

Knowledgebase Article 94,259 views tags: connect remote screen share support tool troubleshooting