WordPress - Blank White Pages

Summary

WordPress is one of the most versatile applications around. However, due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the PHP process and a white page is shown with no error. While the causes of this error vary; there are typically two fixes that will resolve the issue. The following article we will demonstrate how to disable all the plugins and reset the theme.

It is recommended that you attempt to reset both the Theme and Plugins back to default to resolve a WSOD error.

Disabling WordPress Plugins

You can use WordPress tools inside the cPanel to disable plugins when you are unable to access your WordPress dashboard.

1. Click on the "WordPress Tools" tab at the top of the account.
2. Click the "Plugins" link on the left side of the page.
3. Using the "Select WordPress" dropdown choose the WordPress install that is having the issue.
4. Under "Installed Plugins" click each toggle that says on. Each plugin toggle should say off.

Now check your site and see if it’s working again. If so, you will know a plugin was the cause of the issue. Your next step will be to go back and enable the plugins one at a time. Check your website after enabling each individual plugin and see if it goes down again. If your website goes down after enabling a certain plugin, check with the developer of that plugin for assistance.

If this does not bring your WordPress site back online, try changing your theme as well.

Changing The WordPress Theme

You can also use WordPress tools to change the theme when you are unable to access the WordPress dashboard.

1. Click on the "WordPress Tools tab at the top of the account.
2. Click the "Themes" link on the left side of the page.
3. Using the "Select WordPress" dropdown, choose the WordPress install that is having the issue.
4. Under "Theme Library", click the toggle for the theme you would like to use. This should deactivate the current theme and use the theme you chose instead.
   Note: It is highly recommended that you use one of the default themes, such as Twenty Fourteen, Twenty Thirteen, Twenty Twelve, etc...

Check if your site again to see if it is working. If so, then the likely culprit of the issue was an error caused by your theme. Check with the developer of that theme for assistance.

If these steps do not bring the site online you may need to contact a developer to troubleshoot your site.

Knowledgebase Article 377,573 views bookmark

share

Share or save this via:

• E-mail
• Twitter
• Google Bookmarks
• Facebook
• MySpace
• Digg
• Reddit
• Bookmark
• Delicious
• LinkedIn
• StumbleUpon

tags: error wordpresstools wordress wsod

Recommended Help Content

Install WordPress using Marketplace

We provide a program which makes it very easy to install third party scripts to your hosting account. If you want your website to have a WordPress blog, you can use MOJO Marketplace to install WordPress.

Getting Started Article 1,130,358 views tags: blog install scripts simple wordpress

How To Install A New WordPress Theme - Manual Theme Installation

Install Themes These steps will help you install and select a WordPress theme for your blog. Inside the WordPress Dashboard, select the Add New Themes link in the Appearance Menu. You can search for

Getting Started Article 850,205 views tags: install link theme themes wordpress

Logging in and Using WordPress: Installing Plugins

Install Plugins These steps will help you install and select a WordPress plugin for your blog. Inside the WordPress Dashboard, select the Add New link from the Plugins menu. You can search for a plug

Getting Started Article 357,106 views tags: blog install link plugin wordpress

Related Help Content

WordPress Install Without Automatic Database Creation

This article explains how to install WordPress when Mojo is unable to create the database automatically.

Knowledgebase Article 199,229 views tags: MOJO automatic database install wordpress

There are multiple different ways you can install a theme you have purchased for your WordPress site. This article will explain our two recommended methods for installation.

Knowledgebase Article 108,637 views tags: auto automatic certified download install manual premium themes update upload wordpress

Error Pages

This article explains error pages and how they can be customized.

Knowledgebase Article 320,047 views tags: customize pages

The HostMonster Marketplace helps you browse, purchase, install, and manage WordPress themes, plugins, and add-ons directly from your HostMonster.com dashboard. Choose from over 900 premium WordPress themes, dozens of WooCommerce eCommerce plugins and add-ons, and even professional ser

Knowledgebase Article 104,267 views tags: Marketplace install marketing plugins purchase setup themes wordpress

Core Files Warning In WordPress Tools

This article will explain why you see "Your WordPress site appears to be infected with malware. Please update to remedy this problem."

Knowledgebase Article 198,573 views tags: malware wordpress wordpresstools

Login to WordPress with WordPress Tools

This article will explain how to login to a WordPress site using WordPress tools.

Knowledgebase Article 208,017 views tags: login wordpress wordpresstools

Change WordPress URL's With WordPress Tools

This article will explain how to change the Site URL or Home URL setting in WordPress. This may be useful if you have moved your WordPress site or are planning to move your WordPress site.

Knowledgebase Article 275,122 views tags: home site url wordpress wordpresstools

How To Install WordPress - WordPress Installation Guide

Learn how to use WordPress, WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins, widgets, and themes now available.

Knowledgebase Article 1,031,655 views tags: blog buildersonline website wordpress