How to Request Account and/or Domain Ownership

• Overview
• Request Type(s)
  • What documents should I attach?
  • Documents we can accept
  • Documents we cannot accept

Overview

If you are unable to validate your account, have lost your password, and are unable to receive a password reset or validation token due to the email address on file being inaccessible, you will need to reach out to our Ownership team for assistance.  

If you are attempting to make updates to the domains, contact information and do not have access to the listed registrant email address on file to accept the changes, you will need to reach out to our Ownership team for assistance.

Request Type(s)

• Account and/or Domain Ownership Verification 
• Change of Registrant Verification  

What documents should I attach? 

If your account and/or domain are registered in an individual person's name, please send a copy of one of the following government-issued documents matching the current individual name and address listed on file.  

• Driver's License  
• State ID 
• Passport 
  
  

  Note: When sending in a passport, please include a copy of one of the following documents: utility bill (Gas, Electricity, Water), or Tax document(s) with an address.  

If the account and/or domain is registered to a business, please send a copy of one of the following government-issued documents matching the current business name and address listed on file. 

• Certificate of Association (also known as Certificate of Incorporation in some states) 
• 501(c)(3) 
• DBA/ Fictitious Name Documentation 
• IRS EIN Letter 
• Business License 
• Sales Tax Permit   
• Articles of Dissolution 

Note: We cannot accept business documents sourced online or that are available publicly.  

Important Note: If the address listed on the government-issued ID and/or business document does not match what is currently listed on the account and/or domain, secondary documentation must be provided.

Documentation we can accept: 

• Utility Bills (Gas, Water, Electric, Internet, or Land Line Phone) 
• Bank Statement  

Documentation we cannot accept: 

• Employer identification document 
• Anything that is not in English or is not a Certified translation into English 
• Documents sourced online/available publicly* 

Please submit your Ownership request to ownership@HostMonster.com and include the following information: 

• Summary of issue 
• Username and/or domain name 
• The email address you wish to update on your account/domain  
• email must be @gmail.com, @outlook.com, @aol.com, etc. 
• email cannot be a domain-specific address (i.e., customer@yourdomain.com) 
• Phone number  
• Primary document (government-issued ID and/or business document)  

For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

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