Validation Token

Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance. This article explains everything you need to know about the validation token.

• How Does It Work?
• Where Can I Find It?
• Add Token to My Mobile Device

How Does It Work?

Before an agent can provide you with account-specific information, they need to validate that you have authorized access to the account. When you're asked for validation, simply provide the single-use 6-digit validation token to the agent you're speaking with.

Where Can I Find It?

The validation token is found by clicking Validation Token at the bottom of any page in the control panel or you can add the token to your mobile device using an authenticator app (like Google Authenticator). If you've already set up two-factor authentication (2FA), then the token is already on your mobile device. The validation token uses the same authentication code as 2FA.

Add Token to My Mobile Device

After you've installed an authenticator app, follow the steps below to add validation tokens to your device:

1. Log in to your HostMonster account.
2. Follow this link my.HostMonster.com/cgi/token
3. Use the app to scan the QR code or manually enter the Secret Key to link your HostMonster account to your device.

If you haven't already secured your account with two-factor authentication, you're just one step away. Check out our Two-Factor Authentication article.

Knowledgebase Article 166,796 views bookmark

share

Share or save this via:

• E-mail
• Twitter
• Google Bookmarks
• Facebook
• MySpace
• Digg
• Reddit
• Bookmark
• Delicious
• LinkedIn
• StumbleUpon

tags: account password security

Recommended Help Content

Account Validation

When you call in for help with your account, the account must be validated before our support staff can assist.

Knowledgebase Article 133,401 views tags: account security support validate validation

Two-Factor Authentication

Two-factor authentication is ideal for anyone looking to increase their account security.

Knowledgebase Article 213,224 views tags: account password security

How to Request Account and/or Domain Ownership

If you are unable to validate your account, have lost your password and are unable to receive a password reset or validation token due to the email address on file being inaccessible, If you are attempting to make updates to the domains, contact information and do not have access to the listed regis

Knowledgebase Article 41,407 views tags:

Related Help Content

Change a MySQL Users Password

This article will explain how to change or reset the password for a MySQL user.

Knowledgebase Article 154,947 views tags: change mysql password reset user

How to Contact Support

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Knowledgebase Article 183,446 views tags: Contact chat customer phone service support tech technical token troubleshoot user username verification

Support PIN

The Support PIN can be used to validate legacy customer accounts.

Knowledgebase Article 101,780 views tags: account pin support validation

Login Management

Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.

Knowledgebase Article 395,178 views tags: authentication factor login management password sign single sso

How To Reset MySQL Database User & Password

This article will explain how to change the password for a database in the event that the original password is lost.

Knowledgebase Article 263,677 views tags: database mysql password

Setting a Password for the Main MySQL User

I am prompted to set a new MySQL password. What does this mean and how do I change it?

Knowledgebase Article 249,342 views tags: connect database mysql password phpmyadmin username

Resetting the Password for an Email Account

Instructions for restting your Email Account's Password through cPanel or Webmail

Knowledgebase Article 607,260 views tags: email forgot password reset webmail

MySQL Database and user name convention

I cannot connect to my database locally or remotely, do I have the correct server, username and password?

Knowledgebase Article 334,704 views tags: connect disconnected hostname mysql user